Refund policy

We have a 100% money back guarantee policy, which means at any time if you are not happy with the product, you can claim a full refund. Limit to one time per customer. 

To be eligible for a return, you must not have previously claimed a refund. Only 1 refund per customer is allowed under our no questions asked guarantee. However the only scenario where you will be eligible for two refunds is if you decide to try the product again after already claiming 1 refund, and the product arrives damaged.  

To start a return, you can contact us at info@groomworks.co and we will be happy to assist you.

You can always contact us for any return question at info@groomworks.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges on any of our products.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve initiated the refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@groomworks.co.